Important: Temporary Store Closure

Please note, we will be temporarily closing our store to visiting customers from Thursday 5th November until Wednesday 2nd December due to the Coronavirus outbreak.

Important: Temporary Store Closure

Hello! We hope you and your family are keeping safe and well.

Following the recent Government announcement regarding rising numbers in COVID-19 cases, our store will temporarily close to visiting customers from Thursday 5th November until Wednesday 2nd December. Please understand that this could be extended if the Government feel it’s necessary. We will monitor the situation as it develops and inform you of any changes as soon as we possibly can.

If you would like to visit us this week before the store closes, we are open Monday - Wednesday, 10am - 4pm. For your safety, a maximum of 8 people will be allowed to enter our store at any one time.

Online Support & Mail Order Service
Although our store will be temporarily closed to visiting customers, our online store will remain open and we're here, ready to help you! 

Between Monday - Friday, from 9am - 4:45pm, we’ll be here at the other end of the phone to answer technical queries and offer product advice. If there's something you need, a mail order service is available. Orders can be placed on our website or over the phone and will be sent to you as soon as possible. 

Please note, we are operating with a smaller team than usual and will do our very best to help you as much as we can. 

Delivery
It is important to us that your orders arrive safely and as quickly as possible but during these challenging times, please understand that our estimated delivery times may be a little longer than usual. A next day service will be temporarily unavailable, but you are welcome to collect your order if you need it urgently. If you have any questions regarding an order, please do not hesitate to get in touch and we will do our best to help you.

Collections
If you would prefer to collect your order, please give us a call to arrange a set date and time. As a precaution, we would be grateful if payments could be made in advance to reduce the risk of transmission; everybody’s safety is important.

Courses
In the interest of safety, all Courses after Wednesday 4th November will be cancelled. Anyone booked on a Course during November will be contacted personally and offered a full refund or the opportunity to reschedule. We hope to continue hosting Courses in December, but we will monitor the situation closely and advise of any updates nearer the time.

Keep in touch
Whatever you do, please don’t be a stranger! We’d love to know how you’re getting on and see what creative things you’re getting up to in the lead up to Christmas. It’s important that we try to stay positive, keep smiling and carrying on making! Please feel free to post images of your work on our Facebook page or tag #turnersretreat on Instagram.

Looking for inspiration? Take a look at what others are getting up to! 

Thank you
We’d like to take this opportunity to thank you for your continued support and understanding during this challenging time. We look forward to hearing from you soon but most importantly, please stay safe and look after yourself and your loved ones.

For any further updates, please continue to monitor our website and social media pages.

Wishing you and your family good health,
Turners Retreat

Posted by Connie
2nd November 2020

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