We're re-opening our doors!
Following the Governments latest updates, we're pleased to announce that we'll be re-opening our store to visiting customers on Monday 8th June 2020 at 10:00am, and we can't wait to see you!
As you may expect, we have made a few changes around the store to keep you and our team safe. Please take a moment to familiarise yourself with the changes below before visiting us; we don't want you stepping into the unknown!
Update 14th July: Following a recent Government announcement, wearing a face covering in shops and supermarkets will become mandatory from Friday 24th July. For your safety and others around you, please wear a face covering when visiting our store. If you decide not to wear a face covering, you may be refused entry upon arrival.
Update 17th August: Bathroom facilities are now available. However, the hot drinks area will remain closed. Courses are also back up and running, although Special Events remain on hold until further notice. For future updates, please follow our website, Facebook and/or Instagram.
Limited Entry
For your safety, a maximum of 8 people will be allowed to enter our store at any one time. You will be asked to wait and queue outside if the store is already at full capacity. Where possible, we ask that you visit on your own please. No children will be allowed entry until further notice.
Hand Sanitiser
A hand sanitising gel will be provided for you to use upon arrival. It is crucial that you use this gel to protect yourself and others around you. If you wear gloves to visit us, you must sanitise them on entry please.
Social Distancing
Our team are practising social distancing and we would appreciate it if you could too. Markers have been laid down to help you and others stay 2 metres apart. This is to keep you as safe as possible while you're visiting us.
One-Way System
To support the 2 metre distancing guideline, we are operating a one-way system so you can browse safely. Black and yellow arrows on the floor will guide you around our store, machinery room and timber room, so you won't miss anything.
Please Be Patient
We understand that a one-way system may be frustrating at times. We ask that you please be mindful of others and if you have to pass someone, please do so carefully and pass them back-to-back, facing away from them.
Card and Contactless Payments Only
We will not be accepting cash payments until further notice. This is to protect your safety and the well-being of our team. Please pay for your item(s) using your card or a contactless payment.Store Opening Hours
Monday - Friday: 10:00am - 4:00pm
We remain closed on Saturdays and Sundays until further notice.
Click here for directions.If you're local to us, there is an opportunity to Click & Collect online and telephone orders too! All we need is the time and date you want to collect, your payment in advance and we'll confirm everything with you before you travel.
Can't make it to the store? We're still here at the other end of the phone to answer technical queries and offer product advice. If there's something you need, a mail order service is available. Orders can be placed on our website or over the phone and will be sent to you as soon as possible.
Mail Order Contact Hours
Monday - Friday: 9:00am - 4:45pm
We remain closed on Saturdays and Sundays until further notice.
Thank you!
We’d like to take this opportunity to thank you for your continued support and understanding during lockdown. You've certainly kept us busy and we're still smiling thanks to your kind words and supportive comments - thank you!
Take care, stay safe, and we look forward to seeing you soon!- 5th June 2020