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About Us
Turners Retreat are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Turners Retreat
The Woodworkers Source, Snape Lane, Harworth, Nottinghamshire, DN11 8NE, United Kingdom
Phone: 01302 744344
Fax: 01302 750111
Email: eShop@turners-retreat.co.uk
Vat Reg: 172 4019 84
Registered in England. No. 609353
Registered Office. Atlas Way, Atlas North, Sheffield S4 7QQ
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard, Delta, Connect and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Carriage / Postage
UK Mainland
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Under £100 - £4.50
Over £100 - Free
Northern Ireland
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Under £125 - £7.95
Over £125 - Free
Scottish Highlands (IV, KW,PA20-88,PH19-44,PH49-50)
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Under £125 - £9.95
Over £125 - Free
Non UK
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Charged at Cost
Machinery - please call for delivery rates.
Delivery Schedule
It is our aim to despatch your order within 24 hours of receipt. If for some reason this is not possible, and despatch is not likely to take place within a week, we will endeavour to contact you. Deliveries to England, Wales and Scotland (excluding Highlands and Islands) should be made in 3 to 5 working days. In the event of a delay or missing parcel, a re-despatch cannot be made until 14 days after the date of despatch.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For deliveries to the UK or the European Union, 15.0% VAT is added on items that are subject to VAT. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01302 744344 (International +44 1302 744344 or fax us on 01302 750111 or write to us at The Woodworkers Source, Snape Lane, Harworth, Nottinghamshire, DN11 8NE, United Kingdom
Privacy Policy
Turners Retreat do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
EPOS Software Information
